• Serving our patients, their families, visitors, and colleagues first.
• Continuously raising the level of our performance and achieving the best possible outcomes.
• Taking the initiative to find creative and effective solutions.
• Improving departmental performance by mentoring and being mentored to reach our maximum potential.

• Respecting the privacy of others.
• Respecting each person’s right to be heard and to be informed.
• Treating each person as a unique individual.
• Treating all with dignity, courtesy, and kindness.
• Valuing diversity.
  
  ** Download the "Respect" Documents **

• Being respectful, compassionate, and open to other’s ideas, approaches, and perspectives.
• Working collaboratively and sharing necessary tools and resources to accomplish goals as set forth in the Medical Center’s mission statement.
• Sharing information and knowledge with team members.
• Acknowledging excellence and championing teamwork. NYU Medical Center Service Standards.

• Being honest, straightforward, and direct with all patients, their families, visitors, and colleagues.
• Acting ethically and upholding the professional, institutional, and personal codes of ethics.
• Maintaining confidentiality.
• Applying knowledge and understanding of the NYUMC mission statement.

Caring
At NYU Medical Center, each of us brings a spirit of caring to our jobs and to the way we treat our patients, our peers, and our colleagues by:

• Listening attentively and empathetically.
• Being sensitive and responsive to the needs of others.
• Being patient and understanding.
• Reaching out to others.
• Doing the little things that make a difference.

• Listening actively and keeping lines of communication open.
• Introducing our self by name and providing other relevant information.
• Communicating information clearly, completely and professionally at all levels, tailoring communication to the listener and maintaining appropriate confidentiality.
• Responding in a timely manner with a considered response.

• Identifying, correcting, or reporting any environmental safety and security hazards.
• Knowing and observing organizational safety policies and procedures.
• Maintaining the job competencies necessary to ensure a safe environment.
• Providing education and information to all patients, their families, visitors, and colleagues necessary to ensure their safety.
• Protecting the privacy and rights of our patients, their families, and colleagues.
  

• dirt, trash and litter
• temperature
• clutter and overcrowding
• spills
• noise and odors
• defective equipment, fixtures, and utilities

• Committing to continuing education by attending in-services, conferences, and joining professional organizations.
• Educating and being educated.
• Identifying personal and organizational strengths and weaknesses in order to affect positive change.
• Expecting and supporting an environment conducive to shared learning.