Patient Satisfaction at the Rusk Institute
2005 Annual Issue
Measuring Patient Satisfaction at the Rusk Institute
All
discharged patients receive a comprehensive mail survey within 2-3 weeks
post-discharge using the Press-Ganey Inpatient Rehabilitation Survey, which
is benchmarked against similar rehabilitation hospitals regionally and nationally. Of the patients discharged during 2005, 23% responded. Summaries
of returned surveys indicate that our patients are highly satisfied with
their Rusk inpatient stay. (Charts below represent percentage of
patients who rated a specific service as either Good or Very Good.)
The Patient Representative at the Rusk Institute
The patient representative is someone
you or your family can call to help you with non-medical problems or
questions during your stay. Although
we take great pride in our service to our patients, sometimes problems
occur. Patient Representatives are advocates who act on your
behalf in resolving non-medical problems or questions. They
work closely with all departments in the hospital. They can also
be of assistance if you have special needs or concerns. They
can be contacted at ext. 6906.
