Patient Advocates

Patient Advocates are available to assist patients and families with questions about, patient rights, concerns, grievances, and hospital policies.

Notary public services [1] may also be arranged through the Patient Centered Care Department.

Tisch Hospital
Suite TH 179, first floor
Office Hours: Monday–Friday, 8:00 a.m.to 7:00 p.m., Saturday 9:00 a.m. to 5:00 p.m.
Emergency Department: Monday–Friday, 11:00 a.m. to 7:00 p.m., Saturday 9:00 a.m. to 5:00 p.m.
Telephone: 212-263-6906 (from inside the hospital dial 3-6906)

NYU Hospital for Joint Diseases
Suite 337, Level C3
Office Hours: Monday–Friday, 8:00 a.m.to 7:00 p.m.
Telephone: 212-598-6474

Patient Advocates may also be paged through the hospital operator.

Concerns and Grievances

Patient Care/Safety
Patients or family members who believe that their concerns about patient care or safety have not been addressed are encouraged to contact hospital administration at (212) 263-5500.

If the issue has not been resolved through the hospital, patients or family members may contact The Joint Commission at (800) 994-6610 or visit their website at www.jointcommission.org [2] or contact the New York State Department of Health at (800) 804-5447 or via email: hospinfo@health.state.ny.us [3]

HIPAA Privacy
Patients or family members who are concerned that the patient’s privacy rights may have been violated should immediately contact our Privacy Line at 1-877-PHI-LOSS (1-877-744-5677).

If the issue is not resolved through the hospital, you may also send a written complaint to the U.S. Department of Health and Human Services Office of Civil Rights. Please contact our Compliance Helpline at 1-866-NYU-1212 (1-866-698-1212) for further information.
 

Patients' Rights

• NYU Hospitals Center Patients Bill of Rights [4]
  • Spanish Español  [5]
  • Chinese 中文  [6]
  • Russian Русский [7]
• New York State Patients' Bill of Rights [8]
  • Spanish Declaración de derechos de los pacientes [9]
  • Chinese 病人的權利法案 [10]
  • Russian Перечень прав пациента [11]
  • Yiddish פאציענטן'ס בילל פון רעכטן [12]
• Your Rights as a Patient in New York State [13]
  • Spanish Sus derechos como paciente hospitalizado en el estado de Nueva York [14]
• Deciding about Healthcare: A Guide for Patients and Families (New York State Department of Health) [15]