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Patient Advocates

Patient Advocates are available to assist patients and families with questions about, patient rights, concerns, grievances, and hospital policies.

Notary public services may also be arranged through the Patient Centered Care Department.

Tisch Hospital
Suite TH 179, first floor
Office Hours: Monday–Friday, 8:00 a.m.to 7:00 p.m., Saturday 9:00 a.m. to 5:00 p.m.
Emergency Department: Monday–Friday, 11:00 a.m. to 7:00 p.m., Saturday 9:00 a.m. to 5:00 p.m.
Telephone: 212-263-6906 (from inside the hospital dial 3-6906)

NYU Hospital for Joint Diseases
Suite 337, Level C3
Office Hours: Monday–Friday, 8:00 a.m.to 7:00 p.m.
Telephone: 212-598-6474

Patient Advocates may also be paged through the hospital operator.

Concerns and Grievances

Patient Care/Safety
Patients or family members who believe that their concerns about patient care or safety have not been addressed are encouraged to contact hospital administration at (212) 263-5500.

If the issue has not been resolved through the hospital, patients or family members may contact The Joint Commission at (800) 994-6610 or visit their website at www.jointcommission.org or contact the New York State Department of Health at (800) 804-5447 or via email: hospinfo@health.state.ny.us

HIPAA Privacy
Patients or family members who are concerned that the patient’s privacy rights may have been violated should immediately contact our Privacy Line at 1-877-PHI-LOSS (1-877-744-5677).

If the issue is not resolved through the hospital, you may also send a written complaint to the U.S. Department of Health and Human Services Office of Civil Rights. Please contact our Compliance Helpline at 1-866-NYU-1212 (1-866-698-1212) for further information.
 

Patients' Rights