I have a pager problem. What should I do?

General
As an incoming NYU resident, you will be assigned a personal long-range USA Mobility (formerly named Arch Wireless) one-way numeric pager that will accompany you throughout your residency years at NYU.  You are expected to carry this pager at all times, when at work in the hospital, when taking home-call, and when covering sick-call. Upon completion of your residency you are required to return your pager to the NYU Medical Center (NYUMC) Communications Department (for directions, see below).

Receiving Your Pager
You will receive your pager when the Security Department issues your NYU identification card (during orientation). Alternatively, you can pick up your pager from the NYUMC Communications Department.

Pager range
Your pager will receive pages when carried within the five boroughs of New York, and within some regions of up-state New York, New Jersey, Connecticut, Massachusetts, and Philadelphia.
For the New York City coverage map, please go to: http://maps.arch.com/htmlmap?MDF=mapid989.mdf
When out of New York City, it is best to page yourself and verify that you are within your pager’s range.

Broken / lost pagers
Broken and lost pagers will be replaced at the NYUMC Communications Department. There is a $35 fee for replacing a lost pager.

Replacing batteries
Your pager has a “low battery” indicator. To avoid missing pages, promptly replace the battery when your pager indicates that the battery is running low. Batteries can be obtained free of charge, 24 hours a day, at the NYUMC Communications Department, and at the Bellevue Communications Department (for directions, see below).

Directions, office hours, and contact information:

NYU Medical Center (NYUMC) Communications Department
This office is located at Tisch hospital (First Avenue and 32nd street) on the ground floor (room TH-NG 8). Take elevator-bank “A” down to the ground floor, upon exiting the elevator, make a left turn and walk to the end of the corridor, where you will find on the left the closed door of the Communications Department. Ring the bell and wait until instructed to open the door.
The telephone number of the Pager Coordinator is (212) 263-4277.
Regular office hours are 9am-11am and 1pm-3pm Monday – Friday.
Batteries are available 24 hours a day.

Bellevue Communications Department (only for battery replacement)
 This office is located at Bellevue Hospital (First Avenue and 27th street) on the ground floor (room C15-C25). After entering the hospital’s main walkway (that leads to the new inpatient building), you will pass, on your left, the gift shop and the entrance to the Pediatric Emergency Department. Make a right turn into the corridor opposite the Pediatric Emergency Department entrance. Walk to the end of this corridor, where you will find on the left the door of the Communications Department. Ring the bell and wait until instructed to open the door.
Batteries are available 24 hours a day.