Patient satisfaction is our ultimate goal at NYU Hospital for Joint Diseases. It’s no coincidence that 96 percent of our patients would recommend NYUHJD according to the nationally recognized Press Ganey survey. Our dedicated staff is one of the major reasons for this high degree of attention. NYUHJD’s service standards program educates the staff on ways to enhance patient services and communication among themselves.
Another one of our programs, the “Ready Resolve Team,” helps to ensure that patients are satisfied with their health care and surroundings. Members of the team visit every patient after admission and ask a series of questions concerning their visit at NYUHJD. If there is an issue, the appropriate department is contacted and the issue is immediately resolved.
Of course, patient satisfaction is also determined by the quality of clinical care and NYU Hospital for Joint Diseases has an outstanding national reputation in the areas of orthopaedics, rheumatology, and rehabilitation. Our reputation has only grown stronger following our merger with NYU Medical Center two years ago.
In 2007 alone, NYUHJD’s remarkable achievements have included being ranked number 10 in Orthopaedics and number 11 in Rheumatology in the most recent U.S. News and World Report’s ‘Best Hospitals’ issue. Our physicians and surgeons were also well represented in the annual ‘Best Doctors’ issue of New York Magazine, and we received a clinical center of excellence award in pain management from the American Pain Society.
We aren’t satisfied until our patients are satisfied and that’s why our physicians and staff are always striving to provide outstanding medical care to you and your loved ones.
Sincerely,
David A. Dibner
Senior Vice President & Site Administrator
NYU Hospital for Joint Diseases