CTPP provides case management services to persons who are placed on treatment for latent TB infection. Case managers are bilingual, bicultural promoters of treatment adherence. They coordinate patient care to ensure that patients' TB-related medical and psychosocial needs are met.

Clients are empowered to participate in the formulation and implementation of their care plans. CIH's language initiative facilitates the development and translation of educational materials provided to clients.

CTPP recognizes that clients placed on treatment for latent TB infection historically have failed to complete treatment for a number of reasons:
1. Long duration of treatment: 9 months.
2. Lack of knowledge about TB.
3. Cultural beliefs in conflict with western medical practices.
4. TB stigma.
5. The complex U.S. health care system, which is difficult to navigate.
6. Immigration and confidentiality related fears.
7. Fear of medication side effects.

Despite the many potential barriers to adherence, CTPP achieves an 80% adherence rate. This is facilitated by: a) the close relationship the case managers have with their clients; b) incentives such as movie tickets, food coupons, and metro cards; and c) the collaboration with the Department of Health and Mental Hygiene (DOHMH) clinics to help create and maintain a user-friendly service delivery system.